Shipping policy

SHIPPING AND RETURNS

Shipping Policy

Within New Zealand our Standard Shipping is $15 on all orders under $150. Any orders $150 & above qualify for FREE shipping.
All orders are shipped as standard with AUTHORITY TO LEAVE.

Orders over $200 will have SIGNATURE REQUIRED when shipped.

Allow 3-4 business days for flat rate shipping to Metro destinations. (Rural address allow extra 3 days)

Shipping to Australia is calculated at check out.

After you place an order we usually pack and dispatch your order the same day (Monday to Friday).

Orders placed on Saturday/Sunday will be dispatched Monday morning it takes between 1-3 business days to arrive (depending on contents, services used and time of the week).

Orders placed on public holidays are dispatched the next available business day.

All Packages are track and traced and a confirmation email will be sent once the package is on its way. (If you haven't received a tracking email it could be hiding in your junk mail folder)

Our delivery partner only delivers to Residential or Business addresses. We can not deliver to PO Boxes.

Pick UP

All orders are shipped via our delivery partners.

Pick ups are not part of our standard offer.

SENDING ITEMS BACK TO US

SHIPPING RETURNS

All items must be shipped back to us in the original packaging as originally packed. If we need to replace the packaging to re-sell the item, a 20% re-stocking fee will be deducted from the original credit.

All return items must have suitable packaging that will keep them from being damaged while in transit. If the item is damaged in transit or arrives at the warehouse not in "as new" condition, a full refund cannot be issued.

When the item is properly packaged and ready to be returned, then fix our return address and contact details to the item's secure packaging.

You will be responsible for the item during its return journey to us and we encourage you to engage with a service that provided you tracking and trace capabilities. Keep in mind you are responsible for any cost associated with shipping on returns or exchanges, both to and from the warehouse. You can add a self addressed bag in with the item you are sending back to us.